This is how you can improve your employees’ Emotional Intelligence

La imagen muestra una caricatura de un cerebro azul con ojos grandes y redondos, expresando curiosidad mientras se rodea de signos de interrogación. Esta representación gráfica simboliza la inteligencia emocional, destacando la importancia de la curiosidad y la capacidad de cuestionar como parte esencial del desarrollo emocional y cognitivo

Working as a team means getting together with other people to combine skills and knowledge and achieve a common goal. What makes some teams more connected than others? Why do some achieve much higher performance levels than others? Well, we are sure that Emotional Intelligence has a lot to do with it.

That’s because that soft skill so appreciated by so many managers improves communication and mutual understanding. It also strengthens relationships between colleagues and promotes employee satisfaction.

Do you want to improve the emotional intelligence of your team?

In this article we tell you what emotional intelligence is, why it is important when managing people, and how you can enhance it.

Happy reading!

What is emotional intelligence?

Emotional intelligence is the ability to recognize, understand and regulate our own emotions, as well as those of others.

Be careful, do not confuse emotional intelligence with empathy.

In fact, empathy is one of the essential skills for good control of emotional intelligence, as self-control and being able to manage social relationships in a positive way.

But, while these are specific skills, emotional intelligence is the set of all of them. Knowing how to put them into practice at the right time and in the right way is what defines an emotionally intelligent person.

Emotional intelligence, the way to a productive environment

Understanding and knowing how to manage emotions is key when creating a workspace where things work well and everyone feels comfortable.

Think that employees spend together 8 hours a day, 5 days a week. There is no doubt that when you spend so much time with your colleagues, sooner or later some argument ends up arising and ineffective management of emotions would cause a toxic work environment in which conflicts and friction are constant.

On the contrary, when people are emotionally intelligent, they are able to communicate their needs assertively, resolve conflicts peacefully, and motivate the rest of the team to find solutions that benefit all parties.

As a result, daily work is not only more enjoyable, it also makes productivity higher. A team that gets along well and feels respected works better and with more enthusiasm.

Improve the emotional intelligence of your employees with these tips

Do you think emotional intelligence is something you are born with? Like any skill, this one can also be acquired and trained.

If you notice that your team is emotionally inefficient and you want to give them a little boost, take note of the following tips!

You will see how in less time than you expect, you will notice the results.

1. Encourage self-awareness

One way to do this is through personal reflection sessions. You can organize regular meetings where team members can introspect about their emotions and behaviors. Encourage them to use techniques such as journaling (journal writing) or sign up for guided meditation sessions.

Another resource to promote self-awareness is through specific Emotional Intelligence tests, such as the Goleman Test or the Emotional Quotient Inventory (EQ-i). In this way, employees can evaluate their own emotional control and better understand their reactions.

2. Offer training and workshops

Another option is to invite emotional intelligence experts to share their knowledge and good practices in training sessions. These types of workshops usually contain activities and role-playing games that help employees practice and improve their emotional skills.

And if you have very tight schedules, you can also use online courses or webinars on platforms like Coursera or LinkedIn Learning. These spaces have excellent resources to learn to manage emotions at the pace set by the employees themselves.

3. Promote empathy

As we have already mentioned, empathy is one of the pillars of emotional intelligence. So, you must ensure that your employees work in an environment where they feel comfortable sharing their thoughts and experiences. And not only as professionals, but also as unique individuals.

In this way, you will be helping them develop a deeper understanding of the reality that their peers face every day.

4. Improve communication

If empathy is a fundamental pillar, communication is the basis on which it is supported. Open, clear and transparent communication serves to provide a safe environment where all people feel listened to, valued and understood.

Here, we must place special emphasis on active listening. That is, pay conscious and complete attention to what the other person is telling you. Which means not only listening to the words, but also processing them to understand the message, including the body language.

How to practice active listening?

  • Letting the other person speak without interrupting.
  • Asking questions if something is not clear to you.
  • Using confirmation resources to imply that you have understood what your interlocutor wants to tell you.

5. Teach your employees to manage stress

Techniques such as deep breathing, meditation and mindfulness improve emotional self-control.

On the other hand, it is also necessary from management to promote a healthy style of working. Encourage team members to take regular breaks throughout the day to reduce burnout and maintain focus and emotional balance.

Don’t leave this part aside, because a tired employee has every chance of being irascible.

How do you know that you are on the right path?

Have you decided to put these tips – or others – into practice and want to know how they are working?

An employee survey can help you find the answer.

Of course, to see progress, you need to conduct a survey before implementing the measures so that you can compare the results before and after.

Likewise, in case you have missed it, you can always use the surveys on a recurring basis to see how the score improves over time.

Team Insights allows you to launch surveys to your employees easily, quickly and efficiently.

And with its segmentation system, you can make comparisons between those employees who have received emotional education and those who have not.

What questions to include in an emotional intelligence questionnaire for employees?

If you don’t know how to use a survey to find out how your actions are working, here are a few questions that you can incorporate into your emotional intelligence survey:

  • Do you feel able to identify and name your emotions when they arise during your workday?
  • How often do you find yourself reacting impulsively to work situations?
  • Do you feel motivated and energized to achieve your work goals?
  • Do you consider yourself able to maintain a positive attitude even when facing work challenges?
  • Are you able to understand and consider the emotions and perspectives of your coworkers?
  • Do you offer emotional support to your colleagues when they need it?
  • Are you comfortable resolving conflicts and negotiating agreements with other employees?
  • Do you receive constructive feedback from your managers and colleagues on a regular basis?
  • Do you feel heard and valued when you express your ideas and concerns at work?
  • Do you think the work environment fosters mutual understanding and respect?
  • Do you feel there is a culture of support and collaboration in your team?
  • Do you feel encouraged to develop and improve your emotional skills in your workplace?

With these questions, you can now launch your own survey! Request a Demo and discover the rest of  Team ‘s Insights features.

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