25 Oct The importance of Feedback to the Employee Experience management
For an efficient team, it is essential that managers and supervisors give their collaborators top quality feedback on how they are doing their tasks. These type of evaluations of the employee’s performance helps to create more competitive, motivated and committed teams. Being a two-way process, feedback is also useful for organizations in order to improve their employee experience management.
Asking for employees’ opinions and how they are in their workspace within the organization contributes to creating action plans and enhance strategies capable of aligning individual interests with organizational objectives.
In addition, it is a good resource to create emotional ties and foster a prosperous and pleasant work environment where employees want to develop professionally.
However, despite all the benefits that feedback entails, a Forbes article states that 65% of employees would like more feedback. This means that only a third of employees receive adequate one.
This is when the popular expression “people don’t abandon companies, they abandon their bosses” makes sense.
To develop a positive employee experience, we need dedicated managers who listen their teams, managers that know which are the areas in which their teams have the most difficulties and helping them improve as professionals by enriching their profiles. And for this, feedback is essential.
What are the advantages of giving feedback?
Advantages for employees
- You value their work
Giving feedback to employees is not limited to reporting on the status of their work or all the failures that have occurred. It is actually an excellent opportunity to recognize a job well done and make them feel valued.
The simple act of saying “thank you”, a few nice words or emphasizing the importance of their role for the proper functioning of the organization has a very positive impact on the team’s perception of the organization’s image, improving their employee experience and increasing productivity, commitment and satisfaction.
- Setting priorities
The feedback process helps workers understand the objectives and their priorities, optimizing their workflow.
Likewise, it serves to organize tasks, set new goals, and establish new acceptable challenges that keep employees’ motivation booming so that they not only preserve the expected results, but also improve them.
- Professional development
Feedback is a key tool in the professional development of an organization’s employees. One of the most important parts of the employee experience is making them more well-rounded professionals.
Through this resource, managers and team leaders can make constructive criticisms that allow employees to improve their skills, abilities and aptitudes and even carry out some extra training that helps them continue to grow.
Advantages for the organization
- Prevent conflicts from becoming part of the corporate culture
Feedback from employees towards the organization helps management teams to anticipate problems and take preventive measures proactively.
It is important to note that, to normalize this practice, employees must feel that they can openly discuss any topic without the fear of feeling rejected or judged, so opting for feedback tools that give the possibility of giving anonymous responses is a must for organizations.
- Improves the work environment
Work environment will be another of the great beneficiaries thanks to the use of feedback, a factor that greatly influences the generation of a positive employee experience.
Creating a culture of feedback encourages the development of toxic free spaces, and creates relationships based on trust, openness, and transparency.
- Greater employee commitment
One of the cornerstones that sustains the commitment of employees is the fact of giving them a voice, listening to their opinions, their assessments, and taking them into account when developing strategies that involve teams in the economic development of the company.
Organizations that are interested in improving the experience and satisfaction of their employees have much more competitive, innovative, and efficient teams.
Feedback serves to drive the entire organization. On the one hand, teams improve their work and increase their efficiency, and on the other, organizations create better employee experiences.
How to get feedback from employees to improve their experience within the organization
There are several ways to get feedback from your teams to improve your employee experience. Among the most effective we find:
One to One Meetings
1:1 meetings are individual meetings that are scheduled frequently between the leader and each of the members of his o her team.
These are short meetings that serve as a platform to establish dialogues and face-to-face conversations with employees and extract valuable qualitative information.
The eNPS stands for Employee Net Promoter Score, which measures employee satisfaction within the organization, and dividing employees into promoters, detractors and neutrals.
Knowing this indicator allows you to know what the internal customer experience is like, and a high score implies that the organization is making good decisions to create the best place to work.
The pulse surveys are short, quick questionnaires frequently sent to workers with the aim of exploring how it is being their employee experience within the organization. To do this, the surveys are divided by topics and, in general, cover factors that influence the company’s results such as satisfaction, motivation, communication, work climate or employee commitment.
Why Team Insights is the best employee feedback tool
Team Insights is a SaaS (Software as a Service) that serves to pay attention to all the opinions of your company, either within the office or remotely.
This feedback tool allows you to understand the needs of your teams through automated surveys that are sent directly to your employees’ email. The data obtained is transformed into actionable information that will allow you to design the best employee experience.
Easy and accessible for everyone, no previous knowledge in statistical analysis is required, since the main dashboard shows friendly graphics that are understandable to all professionals, regardless of their specialization.
It is customizable to each organization and has a lot of options and filters to show just the information you really need, speeding up the decision-making process.